Resident Services
Maintenance Request
Submit routine repair and maintenance issues through the Ondigon ticket system so the request can be tracked from submission through follow-up.
Before you submit
Include your property or unit, the exact issue, when it started, and any relevant access information. Photos are helpful when the issue can be shown visually.
Use emergency services when appropriate
Fire or immediate danger: call 911 first.
Strong gas odor: leave the building immediately, avoid switches or flames, and contact the gas utility or 911 from a safe location.
Active water leak: if it is safe and you know the correct shutoff, stop the water and submit/phone the emergency maintenance contact. Call emergency services only when there is a genuine life-safety emergency.